JFKS BRUNCH@SCHOOL - Online Survey

Dear customers and guests,

summer holidays start an John-F.-Kennedy-School very soon. So it´s the best time to hear your voice and listen to your opinions, expectations and wishes regarding the services of BRUNCH@SCHOOL in the upcoming school year and beyond.

To assist us to further improve our offers and services, we kindly ask you to answer the following short online survey - it only takes a few minutes! After answering the questions, please click the button at the end of this page to complete the survey.

Of course, all information from you will be processed anonymously.

Thank you very much for your support!

Your team of BRUNCH@SCHOOL at the JFKS

Question Title

* 1. Please indicate how satisfied you are with offers and services of BRUNCH@SCHOOL in general!

fully satisfied

very satisfied

moderately satisfied

little satisfied

not satisfied at all

Remarks:

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* 2. Would you recommend BRUNCH@SCHOOL to friends or relatives?

Yes

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* 3. Please rate the services of BRUNCH@SCHOOL listed below by school grades!

	1 (best)	2	3	4	5	6 (worst)	no rating
online registration process	online registration process 1 (best)	online registration process 2	online registration process 3	online registration process 4	online registration process 5	online registration process 6 (worst)	online registration process no rating
online ordering process	online ordering process 1 (best)	online ordering process 2	online ordering process 3	online ordering process 4	online ordering process 5	online ordering process 6 (worst)	online ordering process no rating
methods of payments (offered payment providers to upload money to account)	methods of payments (offered payment providers to upload money to account) 1 (best)	methods of payments (offered payment providers to upload money to account) 2	methods of payments (offered payment providers to upload money to account) 3	methods of payments (offered payment providers to upload money to account) 4	methods of payments (offered payment providers to upload money to account) 5	methods of payments (offered payment providers to upload money to account) 6 (worst)	methods of payments (offered payment providers to upload money to account) no rating
overall offered food	overall offered food 1 (best)	overall offered food 2	overall offered food 3	overall offered food 4	overall offered food 5	overall offered food 6 (worst)	overall offered food no rating
taste of food	taste of food 1 (best)	taste of food 2	taste of food 3	taste of food 4	taste of food 5	taste of food 6 (worst)	taste of food no rating
quality of food	quality of food 1 (best)	quality of food 2	quality of food 3	quality of food 4	quality of food 5	quality of food 6 (worst)	quality of food no rating
overall offered warm and cold drinks	overall offered warm and cold drinks 1 (best)	overall offered warm and cold drinks 2	overall offered warm and cold drinks 3	overall offered warm and cold drinks 4	overall offered warm and cold drinks 5	overall offered warm and cold drinks 6 (worst)	overall offered warm and cold drinks no rating
friendliness and helpfulness of staff	friendliness and helpfulness of staff 1 (best)	friendliness and helpfulness of staff 2	friendliness and helpfulness of staff 3	friendliness and helpfulness of staff 4	friendliness and helpfulness of staff 5	friendliness and helpfulness of staff 6 (worst)	friendliness and helpfulness of staff no rating
customer service by telephone, email or fax	customer service by telephone, email or fax 1 (best)	customer service by telephone, email or fax 2	customer service by telephone, email or fax 3	customer service by telephone, email or fax 4	customer service by telephone, email or fax 5	customer service by telephone, email or fax 6 (worst)	customer service by telephone, email or fax no rating
ratio of price and offered food (value for money)	ratio of price and offered food (value for money) 1 (best)	ratio of price and offered food (value for money) 2	ratio of price and offered food (value for money) 3	ratio of price and offered food (value for money) 4	ratio of price and offered food (value for money) 5	ratio of price and offered food (value for money) 6 (worst)	ratio of price and offered food (value for money) no rating
function in personal online account (e.g. daily limit)	function in personal online account (e.g. daily limit) 1 (best)	function in personal online account (e.g. daily limit) 2	function in personal online account (e.g. daily limit) 3	function in personal online account (e.g. daily limit) 4	function in personal online account (e.g. daily limit) 5	function in personal online account (e.g. daily limit) 6 (worst)	function in personal online account (e.g. daily limit) no rating

Remarks:

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* 4. Please answer the following questions with yes or no!

	Yes	No
Do you generally like the choice and variety of lunch offered (e.g. number of different main courses, side components, vegetables, salads, dessert)	Do you generally like the choice and variety of lunch offered (e.g. number of different main courses, side components, vegetables, salads, dessert) Yes	Do you generally like the choice and variety of lunch offered (e.g. number of different main courses, side components, vegetables, salads, dessert) No
Do you generally like the choice and variety of food offered at the cafeteria (e.g. snacks, bakery goods)?	Do you generally like the choice and variety of food offered at the cafeteria (e.g. snacks, bakery goods)? Yes	Do you generally like the choice and variety of food offered at the cafeteria (e.g. snacks, bakery goods)? No
Do you generally like the choice and variety of cold and warm drinks offered at the cafeteria?	Do you generally like the choice and variety of cold and warm drinks offered at the cafeteria? Yes	Do you generally like the choice and variety of cold and warm drinks offered at the cafeteria? No
Do you generally like the choice and variety of snacks and drinks offered at the vending station?	Do you generally like the choice and variety of snacks and drinks offered at the vending station? Yes	Do you generally like the choice and variety of snacks and drinks offered at the vending station? No
Do you generally like the choice and variety of Vitaminecups (e.g. salads, fruits)?	Do you generally like the choice and variety of Vitaminecups (e.g. salads, fruits)? Yes	Do you generally like the choice and variety of Vitaminecups (e.g. salads, fruits)? No
Do you generally like the choice and variety of Dessertcups?	Do you generally like the choice and variety of Dessertcups? Yes	Do you generally like the choice and variety of Dessertcups? No
Do you generally like the choice and variety of SNAX of the week?	Do you generally like the choice and variety of SNAX of the week? Yes	Do you generally like the choice and variety of SNAX of the week? No
Is it important for you that the offered food and drinks align closely to the recommendations for healthy school food (e.g. DGE-Qualitätsstandard)?	Is it important for you that the offered food and drinks align closely to the recommendations for healthy school food (e.g. DGE-Qualitätsstandard)? Yes	Is it important for you that the offered food and drinks align closely to the recommendations for healthy school food (e.g. DGE-Qualitätsstandard)? No
Do you like the payment by prepaid chip?	Do you like the payment by prepaid chip? Yes	Do you like the payment by prepaid chip? No
Would you rather use cash instead of prepaid chip all the time?	Would you rather use cash instead of prepaid chip all the time? Yes	Would you rather use cash instead of prepaid chip all the time? No
Do you like the overall appearance of BRUNCH@SCHOOL (e.g. staff uniforms, poster, price information)?	Do you like the overall appearance of BRUNCH@SCHOOL (e.g. staff uniforms, poster, price information)? Yes	Do you like the overall appearance of BRUNCH@SCHOOL (e.g. staff uniforms, poster, price information)? No
Would you like to receive a BRUNCH@SCHOOL email newsletter regularly?	Would you like to receive a BRUNCH@SCHOOL email newsletter regularly? Yes	Would you like to receive a BRUNCH@SCHOOL email newsletter regularly? No

Remarks:

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* 5. Do you have any whishes for lunch buffet?

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* 6. Do you have any wishes for other / additional food / snacks or cold / warm drinks at the cafeteria?

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* 7. Do you have any wishes in regard to the vending station at the high school bistro?

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* 8. Do you want any additional service or functions at the online shop?

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* 9. Please indicate how often you or your children buy at BRUNCH@SCHOOL (lunch or cafeteria)?

every day

4 times a week

3 times a week

twice a week

once a week

never

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* 10. Please specify the days on which you or your children buy at BRUNCH@SCHOOL (multiple choice)!

Monday

Tuesday

Wednesday

Thursday

Friday

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* 11. Please indicate for what purpose you or your children buy at BRUNCH@SCHOOL (multiple choice)!

for breakfast

as snack between breakfast and lunch

for lunch

as snack after lunch before end of school

Other purposes:

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* 12. Please specify at which school break you or your children buy at BRUNCH@SCHOOL (multiple choice)!

first small school break

first big school break

lunch break

small school breaks after lunch break

Other breaks:

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* 13. Please indicate potential reasons, if you or your children NEVER buy at BRUNCH@SCHOOL (multiple choice)!

food and/or drinks are bought outside of school

lunch and/or snacks are brought from home

don´t like offered food

don´t like offered cold or warm drinks

food doesn´t taste good

prices are too high

don´t like cashless payment by chip

not enough time to eat or shop because of short breaks

the queue at the food buffet or cafeteria is too long

mensa or cafeterias are uncomfortable

Other reasons:

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* 14. If you would like to share something, we are very happy to hear your opinion, suggestion and ideas!

Thank you very much for answering the questions. Finally, please click on the button below and sent your answers.