Customer Survey

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* 1. Job function:

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* 2. Type of company:

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* 3. Employee size at company:

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* 4. What newsletter product do you buy?

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* 5. How many years have you been a member?

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* 6. How important are the different parts of the service on a scale of 1-5? (5 being very valuable)

  1 2 3 4 5
Commentary/blogs
Prices
News
Macroeconomy/steel economy data and commentary
Steel market survey
Proprietary data (Sentiment Index, Price Momentum, Inventories, etc.)

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* 7. Rate SMU on the quality of the different parts of the service on a scale of 1-5 (5 being very valuable)

  1 2 3 4 5
Price assessments
Analysis and commentary
Data (other than prices)
News reporting
Coverage of North America
Coverage outside North America
Value for money
Ease of use

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* 8. How often do you typically consume the information available to you?

  All Most (more than once a week) Some (less than once a week) Once a week or more Once a month or more Rarely if ever
Email content
Website content

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* 9. Rate the following market intelligence companies on the quality of their coverage (5 being highly rated):

  1 2 3 4 5
CRU - Price assessments
CRU - Market analysis
CRU - Data
CRU - News reporting
Platts - Price assessments
Platts - Market analysis
Platts - Data
Platts - News reporting
American Metal Market - Price assessments
American Metal Market - Market analysis
American Metal Market - Data
American Metal Market - News reporting

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* 10. Thinking about SMU’s price indices and prices commentary which statement most applies to you

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* 11. On a scale of 1-10 how likely are you to recommend SMU to a colleague? (10 being very likely)

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* 12. Have you attended the SMU Steel Summit Conference?

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