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Satisfaction Survey
1.
How did you find out about the European Consumer Centre?
Directed by a national or local authority
Directed from a link or contact in a consumer association (e.g. Union Luxembourgeoise des Consommateurs (ULC))
Internet search
Advertisement
Media
Recommendation from a previous user
Other, please specify
2.
Did you already know the network of European Consumer Centres (ECC-Net)?
yes
no
3.
Did the advice or assistance you received help you to understand your rights in relation to the trader, or to solve your dispute with the trader?
Yes
No
My case is still ongoing
4.
How would you rate the rapidity of the response you received from the European Consumer Centre?
Very fast
Average
Very slow
Not applicable
5.
Overall how satisfied are you with the services provided by the European Consumer Centre?
Extremely satisfied
Very satisfied
Slightly satisfied
Not at all satisfied
If slightly or not satisfied, please specify the reason:
6.
Did you find the website from the European Consumer Centre Luxembourg (www.cecluxembourg.lu) easy to use?
Yes
No
Did not use the web-site
7.
What is your country of residence?
Luxembourg
Belgium
France
Germany
Other country
8.
What is your gender ?
Male
Female
9.
What is your age?
Under 18
18 - 24
25 - 34
35 - 49
50 - 65
65+
10.
Do you have any suggestions to further improve our services for the consumers?
