Satisfaction Survey Question Title * 1. How did you find out about the European Consumer Centre? Directed by a national or local authority Directed from a link or contact in a consumer association (e.g. Union Luxembourgeoise des Consommateurs (ULC)) Internet search Advertisement Media Recommendation from a previous user Other, please specify Question Title * 2. Did you already know the network of European Consumer Centres (ECC-Net)? yes no Question Title * 3. Did the advice or assistance you received help you to understand your rights in relation to the trader, or to solve your dispute with the trader? Yes No My case is still ongoing Question Title * 4. How would you rate the rapidity of the response you received from the European Consumer Centre? Very fast Average Very slow Not applicable Question Title * 5. Overall how satisfied are you with the services provided by the European Consumer Centre? Extremely satisfied Very satisfied Slightly satisfied Not at all satisfied If slightly or not satisfied, please specify the reason: Question Title * 6. Did you find the website from the European Consumer Centre Luxembourg (www.cecluxembourg.lu) easy to use? Yes No Did not use the web-site Question Title * 7. What is your country of residence? Luxembourg Belgium France Germany Other country Question Title * 8. What is your gender ? Male Female Question Title * 9. What is your age? Under 18 18 - 24 25 - 34 35 - 49 50 - 65 65+ Question Title * 10. Do you have any suggestions to further improve our services for the consumers? Fertig
