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Dear Fire Friend,

your SPIN is designed not only to light up your daily life, but also to make you feel comfortable and safe. That is why the tabletop fireplace, like all our products, is subject to permanent quality control. During one of these tests, we recently discovered that under extremely rare circumstances, a deflagration could occur when lighting the SPIN 1200 and SPIN 1500.

As your safety is our top priority, we took immediate action. We have further developed the SPIN Bio-Burner 1200 and 1500 and upgraded it with a double internal safety system. Not only do we want to supply this new, improved Bio-Burner in the future, but we also want to but also provide it to you in exchange for your previous Bio-Burner.

If you have purchased a SPIN 1200, SPIN 1500 or a Bio-Burner 1200 and cannot find a green dot on the Bio-Burner, please leave us your contact details and we will send you a new Bio-Burner free of charge to replace the old one.

Question Title

Which and how many SPIN 1200 and SPIN 1500 do you own?

	0	1	2	3	4
SPIN 1200	SPIN 1200 0	SPIN 1200 1	SPIN 1200 2	SPIN 1200 3	SPIN 1200 4
SPIN 1500	SPIN 1500 0	SPIN 1500 1	SPIN 1500 2	SPIN 1500 3	SPIN 1500 4

Other (please specify)

Question Title

Which retailer did you buy the SPIN from? Please provide the name and location of the store.

Question Title

Please upload a photo of your SPIN. Make sure that the Bio-Burner is clearly visible.

Question Title

Where can we send you the new Bio-Burner for replacement?

Title

First name

Surname

Street and house number

Postcode

Town

Country

E-mail

Telephone number

By submitting this form you are agreeing that we can send you a new Bio-Burner for replacement to your address above. There will be no cost to you. Your contact details will only be used for communication regarding the Bio-Burner exchange and will not be used for advertising purposes.