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Customer survey

Thank you very much!

You came to see us recently. Were you satisfied?
Did we make a difference to your freedom of movement? Your feedback helps us to learn and to improve.

1.My name (not compulsory, but we appreciate this information):

*2.I was in contact with the following area:(Required.)

Incontinence products and daily living aids

Rehabilitation technology (wheelchair advice, engineering)

Wheelchair sports

Orthopaedic technology

Vehicle adaptation

Other:

*3.I was treated in a helpful, friendly, and respectful manner.(Required.)

*4.The specialists recognised and included my needs.(Required.)

*5.The aid is helpful to me and to my freedom of movement.(Required.)

*6.The advice and instructions relating to the aid were useful for me.(Required.)

*7.Orthotec provided its services competently and efficiently.(Required.)

*8.Members of staff are extremely professionally competent.(Required.)

*9.Members of staff were available promptly.(Required.)

10.My questions about finance/assumption of costs were answered.

11.I was informed immediately when there were delays relating to the aid.

12.When I made a complaint, Orthotec reacted quickly and found a solution.

*13.I feel it is useful that Orthotec is part of the network of services of the Swiss Paraplegic Group.(Required.)

*14.Orthotec plays a part in my being able to live a (more) healthy and (more) self-determined life.(Required.)

*15.I am satisfied with the services of Orthotec.(Required.)

*16.I will recommend Orthotec to others.(Required.)

17.I feel that the following is missing from your range:

18.Other comments:

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