Customer Satisfaction Analysis 2026 Survey

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1. Which services provided by KölnBusiness Economic Development have you used in the past 12 months? (Multiple answers possible)

Business start-up advice

Advice on funding opportunities

Advice on digitalisation, sustainability and/or attracting and retaining skilled employees

Support in finding a business location, land or premises

Support with administrative matters, building permit applications or land-use planning procedures

Matchmaking and introductions to businesses, universities and start-ups

Funding and sponsorship

Information resources provided by KölnBusiness

Participation in industry networks or events organised by KölnBusines

Other, please specify

Question Title

2. What progress has your company made over the past year? (Multiple answers possible)

I have started a business.

My company has received funding or financing.

My company has implemented measures relating to digitalisation, sustainability and/or attracting and retaining skilled employees.

My company has found a suitable business location, land or premises.

My company has made progress in an administrative process, a building permit application or a land-use planning procedure.

My company has established new contacts with businesses, universities or start-ups.

My company has implemented a project supported by funding or sponsorship.

Through information resources, I or my company have gained new knowledge or developed new skills.

I or my company have exchanged professional knowledge with others or strengthened existing network relationships.

None of these outcomes have been achieved so far.

Other, please specify

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3. In your view, to what extent did the support provided by KölnBusiness contribute to this outcome?

To a very large extent

To a large extent

To some extent

To a small extent

Not at all

Unable to assess

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4. Overall, how satisfied were you with the KölnBusiness services you used?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

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5. How likely are you to recommend KölnBusiness to other companies or people interested in starting a business?

0 = Not at all likely; 10 = Extremely likely

Clear

i We adjusted the number you entered based on the slider’s scale.

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6. Which industry best describes your company’s main business activity?

Manufacturing and skilled trades

Healthcare & life sciences

Digital economy and technology

Mobility and logistics

Financial and business services

Retail and hospitality

Cultural and creative industries

Science and research

Other services

Other (please specify)

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7. How many employees does your company have?

1–10

11–50

51–100

More than 100

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8. How long has your company been in operation?

Not yet established

Less than 5 years

5–10 years

10 years or more

Question Title

9. Where is your company’s headquarters located?

Cologne

In Germany (outside Cologne)

Outside Germany

No company headquarters yet

Customer Satisfaction Analysis 2026

Question Title

* 1. Which services provided by KölnBusiness Economic Development have you used in the past 12 months? (Multiple answers possible)

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* 2. What progress has your company made over the past year? (Multiple answers possible)

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* 3. In your view, to what extent did the support provided by KölnBusiness contribute to this outcome?

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* 4. Overall, how satisfied were you with the KölnBusiness services you used?

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* 5. How likely are you to recommend KölnBusiness to other companies or people interested in starting a business?

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* 6. Which industry best describes your company’s main business activity?

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* 7. How many employees does your company have?

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* 8. How long has your company been in operation?

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* 9. Where is your company’s headquarters located?

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* 10. Do you have any additional suggestions or feedback for the KölnBusiness team?

1. Which services provided by KölnBusiness Economic Development have you used in the past 12 months? (Multiple answers possible)

2. What progress has your company made over the past year? (Multiple answers possible)

3. In your view, to what extent did the support provided by KölnBusiness contribute to this outcome?

4. Overall, how satisfied were you with the KölnBusiness services you used?

5. How likely are you to recommend KölnBusiness to other companies or people interested in starting a business?

6. Which industry best describes your company’s main business activity?

7. How many employees does your company have?

8. How long has your company been in operation?

9. Where is your company’s headquarters located?

10. Do you have any additional suggestions or feedback for the KölnBusiness team?