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CUSTOMER SATISFACTION SURVEY
Your opinion is important to us.
Thank you for taking the time to participate in the customer survey.
1.
First of all, please name your company:
2.
Tell us your department in the above-mentioned company:
3.
How did you feel about our last consultation/service or sales talk?
4.
How satisfied are you with the quality of our service or consulting?
dissatisfied
satisfied
our expectations were exceeded
Clear
5.
To what extent can we rely on your trust in our service and product quality?
Full confidence.
Moderate confidence.
Trust is impaired or weakened.
How can we regain or build up your trust?
6.
Which characteristics apply to our products and solutions - multiple answers possible:
High quality
Various
Innovative
Flexible
Sustainable
Customised
7.
How satisfied are you with our product quality?
in need of optimisation
good quality
high quality
Clear
8.
What do you think we can improve in our product technology?
9.
Which factors of the Clouth Group influence your purchase decision compared to the competition? Multiple answers possible.
Quality of advice
Cooperation
Service
Production
Price / Performance
Delivery quality
Brand promise
10.
Is there a challenge you would like us to support you with?
No, thank you.
Yes, for the following project:
11.
What advantages do you see in our cooperation and where can we improve for you?
12.
How likely are you to recommend our products and services to others?
low
high
very high
Clear
13.
How do you rate us in conclusion?
Very good
Good
Satisfactory
Sufficient
Bad
