Welcome to the 2018 Contact Centre WFM Benchmark Survey - powered by injixo

We need your help and insights to craft the ultimate 2018 WFM Benchmark Report to uncover what's really going on in workforce management and the contact centre landscape.
With this survey tailored to contact centre professionals and experts, we would like to find out about common practices and performance benchmarks in contact centre planning as well as analyse the latest trends that shape the future of workforce management and customer service.
The survey is completely anonymous and takes around 5 to 10 minutes to complete.

By completing the survey, you will receive a free copy of the WFM Benchmark Report as soon as it's available.

We appreciate your time and thank you very much in advance for completing the survey.
Your injixo Team


Contact us: info@injixo.com